Chances are that you have had to pick up the phone and call a refrigerator repair technician at some point, and you probably called the first one you saw in the phone book or on the search results page. If the experience was not a positive one, the following tips can help you to make sure your refrigerator problem is accurately diagnosed and fixed right the next time you have a problem.
Many appliance repair companies rely heavily on word of mouth and positive recommendations from other customers, and one of the best ways of finding a reliable and experienced company is to ask your family, friends and neighbors. Someone who has received bad service is usually quick to tell others about their experience, while a glowing report of a refrigerator repair technician probably means they went above and beyond. It’s also easy to look at customer comments and reviews online, and get some honest and helpful feedback. A local Realtor can also be a good source; many realtors can recommend reliable companies as they have them on a retainer basis.
Of course, you get what you pay for when it comes to having your refrigerator fixed, and the better and more established repair companies aren’t necessarily the cheapest. Most companies charge for an initial service call – be wary of those companies who don’t, or who constantly have a special offer or discount. If possible, call at least several refrigerator repair companies before making a firm decision; a good company understands that you want to shop around and compare prices and service.
One of your most important concerns is choosing a refrigerator repair company that knows the product. Some companies specialize in troubleshooting and fixing a range of appliances; a company specializing only in refrigerator repair is sometimes more likely to have the knowledge to get the job done. Two questions you may want to ask any repair company is how long they have been in business and how much training are their technicians required to undergo on a regular basis. A smaller owner operated repair company often carries out the same high quality work as the larger companies who employ dozens of technicians. If you have an old or now obsolete refrigerator, an unusual brand or a state of the art new model, you should make sure that the repair company is familiar with the brand and model that needs repairing.
There are few things more frustrating than waiting around all day for the repairman to show up, and a company guaranteeing an on time arrival time is a big plus. A reliable company will be bonded and insured and will provide a clear written guarantee for their work and any parts used in the repair. They will also explain exactly what needs to be done, and not try to confuse you or come up with other fictitious repairs. If you know of a reliable and affordable refrigerator repair technician, you may be luckier than you think as finding the right person isn’t always that easy.